Whether you watch Netflix on
your iPhone, iPad, Mac, or Apple TV, the quality of the video—and
whether it stutters or skips—is determined by the bandwidth of your
Internet connection. Netflix recommends 25 megabits per second (Mbps) of
download speed for Ultra HD quality, 5 Mbps for HD, and 3 Mbps for SD.
On the slow end, Netflix says that 1.5 Mbps is the lowest recommended
speed for a broadband connection and notes that 0.5 Mbps is the absolute
minimum required. So how do you tell what your real-world download performance is right now? Visit Netflix’s fast.com Web site for a quick report on how much bandwidth you have. If what you see doesn’t match with what you think you’re paying for, call your Internet service provider (ISP) and make sure your connection is working properly.
Here are some contacts:
AT&T Uverse - Internet customer service - 800.288.2020
Spectrum (Formally Time Warner Cable) - 1-888-892-2253
Cox Cable - North: 1-760-599-6060 - South: 1-619-262-1122
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